One of the biggest challenges faced by IT professionals today is trying to stay up to date on the constant changes in the technology landscape.
Many businesses find themselves unable to take advantage of newer tech simply because there are not enough hours in the working day to research and deeply understand new tools. This technical expertise is one of the most important things that your technology partners can bring — a solid knowledge of a particular platform or hardware. At SMB Integrations, we encourage our team members to pursue additional learning in a variety of ways, including advanced certifications from key technology partners.
Technical Expertise Required for Vendor Certification
Vendors do not offer certification to everyone who simply asks — they require a certain level of knowledge that generally includes multiple hours of proven work, a solid track record of positive project results, and a rigorous testing schedule. This activity helps differentiate those who are engaged with their career and willing to take the time to pursue certification. These lifelong learners make the best technical support team, as they’re constantly looking for new ways to evolve their knowledge and share it with partners.
Why Technical Expertise Matters
Today’s technology landscape is so complex that it would be surprising to find two projects that are exactly alike. With hundreds — if not thousands — of configurations possible for small to mid-size businesses, what is most important is the ability to learn and the flexibility to adapt solutions to meet new needs. Information technology professionals need a detailed understanding of business needs in order to help craft a solution that will be as future-proof as possible. Some of the certifications that your SMB Integrations team maintains include:
CompTIA (A+)
CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.
CompTIA Network+
CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician’s ability to describe the features and functions of networking components and to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure.
Microsoft Partner
Microsoft Certified Partners are independent companies that can provide you with a high level of technical expertise, strategic thinking, and hands-on skills. Microsoft Certified Partners encompass a broad range of expertise and vendor affiliations and their real world perspective can help you prioritize and effectively deliver your technology solutions.
MCSA: Windows Server 2012
The Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 certification differentiates you as better able to work with Windows Server 2012 in a real-world business context. This certification validates a set of primary Windows Server skills that are relevant across multiple solution areas.
Better Business Bureau (BBB)
BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.
Allworx – Authorized Reseller
SMB Integrations partners with Allworx to provide your business with IP telephony solutions and products that are affordable, powerful yet easy to use. Allworx is a leader in business phone systems and contact center solutions. SMBI is certified at the highest competency level.
Texas Health Care Membership
The mission of the Texas Health Care Association is to unite, represent, and support professionals who strive to improve the delivery, quality, and integrity of long term healthcare services.
IP Rhino
SMB Integrations partners with IP Rhino to be a true one-stop shop when it comes to all things telecommunications and IT. From internet access, to voice solutions the 1–2 punch of SMBI and IP Rhino provide our clients a truly consultative approach that will design, negotiate and implement the best solutions for your business. SMBI is certified at the highest competency level as an Enterprise integrator and with the IP Rhino partnership, we extend our reach to over 150+ carriers globally.
Each of these certifications means that your technology partners are able to fully support the platform or hardware, offering you the best possible advice to support your business needs. SMBi technicians and support specialists are able to transfer their knowledge to your team over time, providing you with added value to our partnership. Want to see how our in-depth technical expertise can help your business outpace the competition? Contact us today at (832) 617‑0033 or via email at sales@smbintegrations.com.
