In modern business, regardless of your industry, you need the best IT services to thrive. From productivity to security, to communication, to innovative new ways to get work done – information technology is at the heart of it all. Progressive IT Services offers services and solutions that are designed to improve your operations and maximize your IT investment.
From productivity to security, to communication, to innovative new ways to get work done – information technology is at the heart of it all.
Covering everything from your servers and network infrastructure to your computers, workstations, and mobile devices.
In order to streamline support requests and better serve you, we utilize a support ticket system.
“We build long-term and deep relationships with our clients, so it’s like having a full-time IT staff but without the full-time costs.”
Joe Lamonte — President
Progressive IT Services of Houston provides Managed IT Services and professional IT Support for businesses in and around the Houston, Texas area. We give our clients Enterprise-level IT services and solutions at prices that work for small businesses. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.
Our team of Managed IT Service providers in Houston can become your outsourced IT department, responding to issues quickly, often before you even know about them. Covering everything from your servers and network infrastructure to your computers, workstations and mobile devices, our Managed IT Solutions in Houston team provides end-to-end solutions for all of your technology needs.
We are locally owned and operated and have served Houston companies for more than 20 years. Our proven track record means you can trust us to safely secure your business and help it grow. ’ to learn how we can help you.
We offer a comprehensive plan to ensure that your technology always performs when and how you need it.
The best way to address cybersecurity is by implementing the best security measures before an attack.
Move your IT infrastructure to the cloud and save money, reduce your physical IT footprint, and simplify system management.
Be prepared for any disaster that could affect your IT infrastructure, whether it be a natural occurrence, cybercrime, power outages, or human error.
When you need external help with an IT need, turn to experts with the knowledge and resources to help you address it.
Email Protection provides multiple layers of security to detect and block malware and non-malware threats for all of your users.
Regardless of what products or services your business offers, we have solutions to support your business and industry-specific needs.
We build long-term relationships with our clients, getting to know them and their businesses. Hiring Progressive IT Services is like having a full-time IT staff but without the full-time costs. Clients use our services on an ‘as-needed’ basis, so you never pay for things you don’t need.
These are just some of the questions we’re happy to answer for you. If you have more, let’s schedule a meeting and we’ll be happy to answer them and find a solution that works best for you.
Very smoothly, actually! Having conducted regular client onboardings for many years, we have developed (and continually improve) an onboarding plan which comprehensively addresses all the various areas of IT infrastructure coming into our management and control. This includes quarterbacking all the communication with your prior provider to gather information and transfer information to us.
No extended downtime is required to switch from your current provider to us. Any brief downtime as the result of updating systems or installing our management tools (typically as simple as a reboot) will be coordinated to happen after hours at a time appropriate for you. If we are migrating hosted servers or systems from your current provider to us as part of the onboarding, we will coordinate any necessary migration-related downtime to be off-peak hours and after hours as necessary.
Our onboarding process takes 7 days to complete and comes in two main parts: pre-onboarding and onboarding day. Pre-onboarding is the process of information gathering and validation, typically starting 7 days prior to your onboarding day. In these 7 days, we gather information about your systems, so we are prepared to conduct an effective onboarding day. Then comes our favorite day, onboarding day! On onboarding day we “flip the switch,” and we become your managed services partner. We like to make sure the relationship starts off on the right foot, so we love to come in on onboarding day with several members of our team and host a town-hall lunch for your team. We use this brief time to introduce ourselves and learn more about the IT “pain points” in the organization so we can start helping (and building trust with your team) right away!
713–589-8555
We understand that making the decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business. Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.
All businesses require IT support services regardless of their size. With new technological breakthroughs now and then, you…
When you’re running a business, you’re trying to maximize the productivity of your organization and cut costs where…
Business continuity planning involves designing procedures that will determine how you restore your system in case of disruptions.…
Our complete Houston IT support and managed IT services will meet all your technology needs— from instant help desk support to maintaining your workstations and servers with the latest patches, updates, and virus protection— all for a fixed and predictable cost. As a reputed Managed Service Provider (MSP) offer remote and onsite tech support in the greater Houston, TX area. Our clients include accountants, credit unions, health care facilities, metal fabrication companies, retail centers and nonprofit institutions. We will help you implement the right technologies as your business grows, and that it does so in a secure IT environment. We also meet industry specific compliance to ensure that we provide only the quality IT services for our clients.
Houston businesses, whether they are small or large, are increasingly involving themselves with Managed Service Providers (MSPs) for their IT Support solutions. This is because, to get the best out of their businesses, they need to implement and integrate IT services into their systems. Excellent and reliable tech support companies like us at Progressive IT Services help businesses stay competitive by ensuring that their clients’ systems and computers are up to date.
We offer professional IT services because they play a vital role in the day-to-day working of businesses. For a business or organization to operate smoothly, it is essential to involve technical support services. Believe it or not, these services have a hand in the growth of businesses and boosting their productivity and overall KPIs. However, with its constant usage, there are times when these systems may fall short, and that’s where we come in. As a professional MSP (managed service provider) in Houston, TX, our primary services are providing IT support and managed IT services to small and medium-sized businesses.
IT support, or in other words, technical support has proved to be a compulsory service. Through tech support companies like ours, we can provide aid in technology. When consumers or end-users of a product face challenges with products, we come up with solutions so that the internal processes are not affected.
IT support infrastructure is primarily what allows organizations to provide services and IT solutions to their customers, employees, and or partners. For the sustainability and existence of an organization, some resources and services are required. They include network, hardware, and software resources. Fundamentally our IT infrastructure comprises of:
· Liveware: Refers to the human element required to operate and run a computer system. They include developers, network administrators, designers, and end-users.
· Network: Connectivity to the internet, network enablement, and network security
· Hardware: Data centers, switches, servers, computers, routers, and other equipment
· Software: Customer relationship management, Enterprise resource planning (ERP), productivity applications and more
Maintaining hardware and computer systems and delivering help to customers or end-users of a product is the primary role of our technical support specialists. Daily, they are involved in providing technical support to the company itself or external consumers over the phone from a call center or a customer service desk. Our responsibilities as reliable IT support specialists in Houston include:
a) Configuring and installing up to date technology such as apps, operating systems hardware, and programs.
b) Continually ensuring that existing software and hardware are maintained.
c) Providing help internally and externally to clients or company staff with tech-related challenges: Comprehending the issue at hand and what caused it, deciphering the problem, and illustrating the problem to the consumer or staff member.
d) Troubleshooting the applications and systems: Fixing the glitches on defective computer systems or hardware, and coming up with solutions for any issue and putting them into effect.
e) Changing broken or malfunctioning parts on equipment when the need arises and replenishing the stock of parts.
f) Compiling reports on the standing of all computer systems and hardware in the company.
g) Implementing and assisting in the roll-out of new applications or operating systems.
h) Familiarizing themselves with modern operating systems or apps, assessing new applications or operating systems, running tests before applying them in all systems, and installing them on all systems in the company.
i) Helping in all password-related challenges and getting the new employees’ emails, profiles, and access pass.
j) Conducting security checks electrical safety tests on all systems.
i. Offer All Kinds of Security Services
Hacking and other known cybercrimes have become an ever-growing threat. Organizations and businesses in Houston area depend on IT support companies like ours to provide security services. Professionals in our cybersecurity dock are tasked with the responsibility of assessing and responding to potential threats. They do this by creating secure systems and installing anti-hacking software to detect any risks. Besides, they offer protection from computer viruses and bugs.
ii. Provide Data Management Services
Management of data involves organizing data to warrant the performance, security, and compliance of data-dependent applications. Throughout its lifecycle, a business uses a database system to monitor and access its data. It contains information regarding employees, clients, finances, and sales. IT companies can provide a platform for their clients to store their data.
iii. Provide Enhanced Customer Support
Customer satisfaction is vital for any business. To achieve customer satisfaction, companies need to improve their interaction with customers to assist in the best way they can. There are various platforms in which we can interact with their clients, and they include; social media services, emails, telephones, etc.
iv. Thorough Monitoring
Supervising the progress and performance of an organization’s internal operations at every stage is vital. To keep the security of their clients and their services away from jeopardy, we offer comprehensive monitoring to companies providing online services to consumers. We do this by enhancing facilities planning, Internal auditing, quality control, and logistics for manufacturing companies. Our IT support and managed IT services company can execute thorough supervision of a business’ core operations.
v. Facilitate Improved Decision Making
Solid market research plays a significant role in making the right business decisions. Through industry reviews, online survey feedback, and reviewing public comments on social media, reliable market research can be achieved. Information from the research helps in better decision making. Implementing digital marketing tools enables companies to keep track of development and progress. We ensure your IT system is running seamlessly for you to scout and nab those opportunities.
Our comprehensive Houston IT support and managed IT services are sure to meet all your technology requirements. From instant help desk support services to maintaining servers and workstations with updates, latest patches, and virus protection. We offer all and every tech solution. Services include:
With our IT professionals in Houston by your side, they can effectively develop, implement, and manage the right technologies that fit your business objectives. When running a business, the IT system should facilitate operation as opposed to being a hindrance. We take care of all the technical aspects of your system, which leaves you to focus on your business operations. Services we offered include budget planning, IT consulting, virtualizing your servers, IT infrastructure planning, network design, business continuity, backup and disaster recovery, and network security policy. So if you need to upgrade your network, get in touch with us to discuss your IT support options.
The IT world today is heavily reliant on the cloud. The cloud assists you to efficiently and quickly create, compute, store, and share files with co-workers or B2B without wasting money and time on hardware installations, software licensing, and training. We ensure that the cloud services are accessible anywhere, anytime, and are secure enough to fulfill specific business needs. We can offer the right computing solutions to your cloud-related issue.
We focus on providing IT managed support services to resolve your technology issue quickly and have your operations back up and running in no time. We provide onsite and remote tech support in and around the greater Houston, TX local. Some of our clients include credit unions, retail centers, health care facilities, accountants, metal fabrication companies, and nonprofit organizations. We help them all to execute the right technologies as the business grows in a secure IT environment. We are per industry specifics and offer quality IT services to all our clients. Contact us today at (713) 589‑8555 and get a free quote!
We understand that making the decision to outsource your IT can be difficult. That’s why we offer a free consultation so you can learn more about our services and how they could benefit your business. Once you decide to make the switch, our team of experts will work with you to create a plan that fits your needs.
Areas We Serve:
Houston TX | Stafford TX | Sugar Land TX | Katy TX
Here at Progressive IT Services, we are ready to answer any cloud IT-related questions you may have. Let us help you with your cloud computing needs. Give us a call at (713) 589‑8555 so we can discuss the right solutions to your cloud-related problems right away!
“We build long term relationships with our clients, getting to know them and their businesses. Hiring Progressive IT Services is like having a full time IT staff but with out the full-time costs. Clients use our services on an ‘as needed’ basis, so you are never paying for something you do not need.”
Joe Lamonte
President
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